Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the Gabriela Hearst approach to sustainability?
We are committed to honest luxury, prioritizing eco-conscious materials such as plastic-free packaging, recycled cashmere, and deadstock fabrics to minimize our environmental footprint.
How can I purchase a signature handbag?
To maintain exclusivity and manage artisanal production, our signature handbags are available in limited quantities. If an item is out of stock, you may join the waiting list on the product page to be notified of future availability.
What are your shipping options and delivery times?
We offer complimentary standard shipping on all domestic orders. International shipping rates and delivery windows vary by destination and are calculated at checkout, typically ranging from 3 to 7 business days.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and undamaged items with all original tags attached within 14 days of delivery. Please note that certain delicate items and bespoke pieces may be final sale.
How do I ensure I select the correct size?
Each product page includes a detailed size guide and specific fit notes. As our collections often feature tailored silhouettes, we recommend size up if you are between sizes, or contacting our concierge for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.